Frequently Asked Questions - Returns Policy

Artwork / Framing / Commissions / Payment / Delivery / Returns Policy

The artwork I purchased has arrived late?

Occasionally through no fault of our own the courier service may encounter delays in delivering your artwork. We will provide details of tracking and keep you updated on any possible issues if and when they occur. If significant delays are experienced we will discuss with you the best way in which to resolve the issue.

The artwork I purchased has not arrived?

Occasionally through no fault of our own the courier service may encounter delays in delivering your artwork. We will provide details of tracking and keep you updated on any possible issues if and when they occur.

The artwork I purchased has arrived damaged?

If the purchased artwork has not arrived as expected or has been damaged during transportation please email us immediately upon receipt. Any damage must be reported to us within three days of delivery and all original packaging kept in case the item needs to be returned.

I do not like or require the artwork now that it has been received?

If for some reason you decide you do not wish to keep the artwork you have purchased from us, please email us immediately upon receipt (within three days) to discuss possible options. All original packaging should be kept in case the item needs to be returned. If an item is returned it will be checked for any damage prior to a full refund being issued and, if arranged through us, any delivery costs incurred deducted.